June 29, 2006

On Saturday we drove from Ocala to explore the options for a shampooer to do our carpets. You recommended the Royal 7910 carpet cleaner. Yesterday and today I shampooed our carpets using this wonderful machine! WOW! Was I impressed! With 4 years of Stanley Steamer doing our carpets, I finally felt that our carpets were clean using the Royal 7910. I used only the rinse cycle on some portions and found that there was lots of  soap and suds left in the carpet. There have been some traffic areas that I just lived with since they could no longer be cleaned and restored to original condition. But with the Royal 7910 those areas are like new again. THANK YOU, THANK YOU for this wonderful, powerful cleaning system. Thanks, also Dave for taking the time to explain and illustrate this great system.

In the next few days I want to place an order for your Hoover tile/hard surface cleaner #800. I'm not sure if I want you to send it or if we will drive to Tampa and pick it up. I'll let you know.

Until then, please feel free to use my name as a reference for the Royal 7910 carpet extractor -- an amazing system.

— B. Day

February 11, 2006

I just wanted to drop you a line to say thank you for the prompt and accurate service. I will be sure to purchase all our vacuum and other related items from your web site.

— S. Landry

January 7, 2006

I received my backpack Proteam VX2000 vacuum cleaner and accessories in no time at all. I am not only very pleased with such a quality product but I wanted to let you know how happy I am about my positive buying experience with State Vacuum on-line. I placed my order through your website and called a few business days later to confirm that you had received it. I was completely and pleasantly surprised to get a REAL person on the phone after only a few rings and that I didn't have to navigate through one of those obnoxious menus to reach the person I needed to speak to. Once I asked my question of the person who answered the phone, I was immediately put through to another person who could not only tell me that my order had been received but was already processed and on its way to my home in New York state. This kind of personal service is every bit as important as the quality of the products you sell. I am totally impressed with your company. I will let my friends and family know about your web site!

— C. Clark

September 12, 2005

I just want you to know how HAPPY I AM with my new vacuum, great price, super great vacuum,great customer service an A+ overall. Thanks Reggie!

— J. Underwood

July 12, 2005

I just purchased a EuroClean Hip Vac from Reggie. I really love the Vac and Reggie was a delight to work with. Thank you Reggie.

— G. Sykes

June 21, 2005

Thank you. It is always a pleasure doing business with State Vacuum. Each and every time I’ve called or emailed with a question or recommendation, one of your knowledgeable employees has been more than willing to suggest what will work best for me. I’m extremely happy with the quality and service you all offer and I recommend your company to anyone who is in need of your products.

— S. Yant

January 7, 2005

Thanks for getting back to me so fast. I actually received my filters tonight, thank you so much for your help. It was great that it was so easy to order, searching in the stores for a filter is nearly impossible. I'll definitely order from you again. Thanks!

— S. Keisler

December 17, 2004

Good morning. I just wanted to write and let you know that I am so happy with the Miele vacuum that you recommended for my wood and tile floors. It's really light, moves around so easily and the suction is fantastic. I had never heard of Miele and was reluctant to purchase an appliance with a name I had never heard of, but can't tell you enough how glad I am that I did. It is so nice to be able to deal with local businesses and friendly people who are knowledgeable about the products they sell. That's one of the reasons I love living in this part of Tampa. Thanks again for your help.

— D. Speer

February 26, 2004

I just wanted to say thank you for your fabulous service. I bought a vacuum for my sister for Christmas, and it needed repair, so I brought it in. You guys were pretty busy at the time, so said it might take until Tuesday (it was Wednesday). That estimate seemed fast to me anyway, so boy was I surprised when I got a call about 11am the very next day saying the vacuum was ready. The vacuum was under warranty, so there was no charge for the repair either! Your staff is very warm and friendly--something missing from most shops these days.

— M. Eldridge

February 6, 2004

I received my order (Hoover Steam Vac) in Oregon less than a week after speaking with you. Your price was fifty bucks less than everybody else's price and included shipping,for crying out loud. I am completely pleased that I surfed you guys up and did business with you.

Also, the Campbell Hausfeld 12V car vac you literally "tossed in" was a pleasant surprise and a nice touch. Thanks for the service.

— D. Halliday

January 8, 2004

I wanted to let you know that I received my Hoover Wind Tunnel today. I wanted to thank you guys for a smooth transaction, fast shipping and a great vacuum! You guys are awesome!

— J. Bernau

December 6, 2003

Wow! That was fast. Thank you for the quick service. That is why I keep coming back; the joy of not having to truck all over town looking for bags and belts is unmeasurable.

— K. Cobb

November 15, 2003

Thanks again David for the outstanding customer service!

— K. Cross

September 28, 2003

I received my order yesterday and I just wanted to say thanks for the great service! Ordering online was very easy, the prices were reasonable, and the order arrived in no time. I do a lot of online shopping and this has been one of the best online purchasing experiences I’ve had in a long time. Keep up the great work.

— D. Petersen

August 15, 2003

Just a quick note to say thank you for the excellent service. I will be back in the future to shop with you again.

— S. Dawson

July 8, 2003

You guys are great! Fast shipment and exactly what I needed. A great help as the majority of the vacuum retailers in town carried next to nothing of the Royal brand. Thanks again.

— J. Mercer

May 7, 2003

I got the machine today. Truly an amazing piece of engineering. Sort of the BMW of Floor Vacs!

— B. Bartz

March 10, 2003

Just wanted to say “Thanks” for your excellent service! We actually received our order within less than a week of placing it, and we’re very happy with our purchase. I will definitely recommend your business to anyone I know! Have a pleasant day.

— F. Taeter

March 5, 2003

The vacuum arrived a few days ago and it is every bit as effective and well-designed as you outlined. Very pleased!

— S. Bravar

February 24, 2003

Thank you so much. It looks like I will be installing the central vacuum system this upcoming weekend. The plumbers are done and the electricians start on Wednesday. Hopefully it all goes well. I’m excited about the installation. Thanks again for all your assistance during this purchasing process.

— R. Bousum

December 17, 2002

I couldn’t believe it when my order arrived on Monday, just a few days after I ordered it. You and the USPS Priority Mail sure did a great job!

— S. Drane

December 7, 2002

Thanks for the excellent service. My steam cleaner arrived on Friday and I couldn’t be happier with it. Thanks again.

— B. Rencevicz

December 6, 2002

I want to take a moment and tell you how much I appreciated your extremely quick response to my order for air filters. I was so surprised to receive my order so quickly and I really do appreciate your speediness. You have certainly impressed me and I will be sure and do business with you whenever possible.

— J. Price

October 25, 2002

I received my new power head for my central vac Wednesday and I am very pleased. It works great. Our old one sounded like a race car. This one is much quieter. We are very happy with your product and service and will be ordering from you again in the future.

— J. Wagner

September 3, 2002

You have been a HUGE help, and I will call back to place my order soon. FYI - I found you via a GOOGLE search online, and I have chosen to work with you because of the numerous good testimonies on your site.

— J. Cospolich

August 19, 2002

We are very pleased with our purchase and service. My sister and neighbor were also impressed. My sister is also in the market for a new vacuum cleaner and has told me she will be contacting you. Thank you again.

— P. Williams

August 5, 2002

Just wanted to let you know that I ordered my Nutone Intercom/CD System about three weeks ago after discovering your company on the Internet. I spoke with a gentleman (I don’t remember his name) in your sales department who was very friendly and helpful, ordered my system, saved $500 over purchasing locally and had the system installed by a local electrician. It works great and the whole family loves it! Thanks for your help and a very pleasant buying experience.

— J. Long

June 2, 2002

I recently ordered a vacuum system from you for my “new-to-me” home. I live in Denver, Colorado and found you on the Internet. I am delighted with the product, the service you gave, and the price/quality/service equation (i.e., value) was superb. Thank you!

— S. Stadnyk

April 4, 2002

I just purchased a Panasonic upright through your online store and I am extremely satisfied with the vacuum and the professional and courteous way your store does business. The order was immediately processed, invoiced and shipped. Any phone conversations with your staff were very courteous and very friendly. It was a pleasure purchasing from you and I have already recommended your store to everyone. Thanks again.

— C. Kia

March 1, 2002

It is hard to find a company as decent, honest, and competitively priced as State Vacuum. My Miele vacuum machine runs perfectly and the customer service was terrific. Even though I live thousands of miles away in New York, when I need a new machine Tampa will be my first call.

— J. Rosenthal

February 20, 2002

Just wanted to let you know the Hoover bagless vacuum you recommended and sent works great on the dog hair! Thank God! It was awful before. Your thing has restored my new rug back to looking new rather than trashed by dog hair.

— J. Carlisle

February 20, 2002

I just wanted to let ya’ll know how much I appreciate the excellent service I received. My order was delivered on time and just in time! I feel better already. You now have a repeat customer.

— A. Stewart

February 14, 2002

Just wanted you to know that the filter arrived and is working fine. Thanks for your great service.

— B. Bartlett

February 12, 2002

Just wanted to let you know that the speakers arrived today. Thanks for the quick shipment.

— B. Folden

February 9, 2002

First we bought a Cen-Tec Power Brush and Attachments... Works very well. Then we bought the MD2 Vacuum... Also works great. Dave Epstein is tops. He did everything he said he would do... Putting the pipe and sweeps in the carton, sent it the next day as promised and we are very impressed with both your service and pricing. Thanks.

— D. & C. Pierce

February 1, 2002

I received my Super Coach and it is great. It really removes dirt and Colorado is a dusty state. Thank you, I am very pleased.

— N. Spesssard

January 30, 2002

I wanted to take a minute to thank you for the service. I sent the hose to be repaired, it was repaired and shipped the same day. WOW!!! what more could I ask for. Thanks for the professionalism and it is a pleasure to deal with a company like yours. I would never have a problem recommending your company to another customer. Thanks again.

— W. Hardy

January 16, 2002

On Tuesday, January 15, 2002, I called your company to order a Central Vacuum System. The sales person assigned to me was Reggie. I must take a moment to compliment your company on your truly helpful and professional employees.

It was a pleasure dealing with him. I applaud you and your staff. I look forward to dealing with your company in the future.

— M. Solimando

January 12, 2002

Thank you for the prompt service!!!! I received my bags yesterday. I was pleasantly surprised. Thank you.

— G. Turner

January 3, 2002

I would like to thank Mr. Epstein very much for his assistance in the purchasing of my vacuum. He was a real pleasure to talk with and his honesty was very refreshing. I will definitely be telling my friends about State Vacuum’s online service. Thanks again to Mr. Epstein and may you have a very Happy New Year. You helped to start mine off with a smile.

— D. Manning

January 1, 2002

Thank you! I received my order in the mail on December 31. I appreciate the follow-up and the prompt delivery. You seem to have mastered the art of using the Internet to conduct business. Thanks again.

— T. White

December 6, 2001

I just wanted to say thank you for the brand new model vacuum by Hoover; I just used it, and wow! I’m very impressed! I love my new vacuum! Thank you for dealing with UPS for me too; I appreciate it very much and I will do business with you in the future.

— J. Manz

November 30, 2001

I received my order yesterday, put everything together and it works great. It’s been an absolute pleasure dealing with your company. I initially e-mailed you back in October for some questions about the Hayden Vacuum Kit. You called me back the next day and answered all my questions. I placed the order last Wednesday on the phone and now have everything I need. You definitely have a customer for life in me. Thanks for everything.

— D. Despres

November 23, 2001

We received the Eureka Dry Steamer and are very pleased. Thank you.

— JVT

November 15, 2001

I just wanted to let you know that my Red Star Miele vacuum was indeed finally delivered this evening, so you do not need to track the UPS package. I absolutely LOVE it! It’s small, unbelievably quiet and I can’t believe how strong the suction is. Thank you and your techs for answering all my questions and for giving me an education in vacuum cleaners! I have a friend at work who is now probably going to buy one (she was waiting to see if I liked it). I will have her call your company. Thanks again for the great service.

— S. Yant

November 1, 2001

I received this item on Monday. You have the fastest services of any on-line store I have worked with. I will be ordering more with you soon! You give on-line a good name! Thanks again and I will be ordering more gear through you very soon.

— A. Haffke

October 30, 2001

I have just placed an order online, and I wanted to tell you that your online ordering is one of the easiest and fastest that I have ever used, and I do most of my shopping online!

— M. Smith

October 4, 2001

Outstanding service! Received my package yesterday. Thank you.

— B. Jackson

October 3, 2001

We received the two Care 2000 units this morning. They work very well and have made a significant improvement in the air quality in our homes. With a five year old and a 6 day old baby in the house, getting rid of smoky air was my top priority. Thank you so much for going out of your way to help us during this very difficult time. I will definitely look you up again and also direct my neighbors in the area to your company.

— T. Chin

September 19, 2001

We just received and assembled our new Hoover Self-Propelled bagless vacuum, and what a machine! We have been using two Kirby’s to clean the carpet for the past 8 years and I thought the carpets were pretty clean. Five minutes of letting the Hoover do all the work and it was full of more dirt than I have ever seen in a vacuum in my life. It picked up more dirt in those 5 minutes than the Kirby’s have in the whole time we have lived in this house, a little over eight years.

At first I thought something was wrong with the Embedded Dirt Finder because the red light would not go off. It would not go off because this Hoover was sucking dirt out that had been there for the past 8 years. Even after washing the carpets recently, it was full of what appears to be little particles of sand and gravel. I have no idea where it all came from but this new vacuum is pulling it all out and leaving it totally clean and a totally different color to boot.

So, thanks for your advice and quick service. The vacuum is great. I cannot recommend it enough. Now I have no excuse for keeping the carpet REALLY clean!

— B. Grether

July 7, 2001

Thank you. I’ve already gotten my order. Great service.

— P. Kopfer

July 18, 2001

My order came today at noon. What a nice way to do business!

— D. Hess

September 19, 2000

Thank you very much for the excellent service. I have to admit that your prices, free shipping and no sales tax is pretty unbeatable!

— T. Davis

September 18, 2000

Hi David! You sold me a Siedle Video Intercom system for my limo a few weeks back and I LOVE it! It’s installed and working great but only through trial and error because my maids threw away the box and the instructions for the various optional connections were on it! Could you possibly photocopy the English instructions off the back of the box at your place and then fax them to me? Any help would be appreciated!

— C. Brixen

January 25, 2000

I received my Fantom Cyclone late last week and I am thrilled with it. I have recommended it to everyone and let them know that State Vacuum is the place to buy it. Your price was competitive and with free shipping and handling, it was less expensive than buying it locally from a retail store.

— J. Berry

January 25, 2000

This letter is to thank you for your excellent recommendation on my purchase of the Miele White Star. I love it! I have been a customer of State Vacuum over the years, and your excellent products and service have kept me coming back whenever I need a vacuum cleaner or other products you sell. If I have a problem stain I can always count on your advice to take care of that problem in a professional way. I have sent you numerous customers and do not hesitate to recommend you now or in the future. Thank you for your good service!

— S. Sammis

January 25, 2000

I want to tell you how pleased I am with my Miele vacuum! It is so convenient yet powerful; it is a pleasure to use. We’ve only had one service so far in 2 years and we expect it will keep running like a charm for many more years to come! Thanks for a great product.

— S. Keel

January 15, 2000

I recently purchased a Royal 4750 from State Vacuum. The cost was approximately $200 less than the local distributor. The customer service was excellent. Everyone I spoke with was friendly, competent and accommodating, which hasn’t been my recent experience with customer service. Also, the vacuum arrived with broken wheels, which my wife was told would be forwarded ASAP with an additional 10 bags; that’s good business. Thank you.

— J. and D. Houghton

January 11, 2000

We purchased a Miele vacuum from you about a year ago. It is a wonderful product and I have recommended it to many. I have allergies and have not been bothered since using the Miele. Thank you.

— D. Oak

January 4, 2000

The vacuum arrived yesterday and it is just great! Thank you very much for the prompt attention you gave to this order. I am very pleased and will recommend you to all my friends. Thank you very much.

— D. and M. Parks

December 27, 1999

When I began cleaning, I had a Hoover vacuum. Many of my jobs were hardwood floors. One day the Hoover stopped working. I came to State Vacuum and met with your people. I told them what I did and the particular jobs that I have to do... walls, baseboards, ceiling fans, etc. You suggested the Miele vacuum which I initially thought was too expensive. Since purchasing the Miele, I’m so very satisfied with the quality and the performance. Thank you.

— J. Arce

December 21, 1999

Over the last few years, we have purchased 3 vacuum systems from your store and a NuTone intercom system. We just finished renovating an older home for our law office. Because of the excellent and honest service that we received in the past, we chose State Vacuum to install our NuTone intercom system. To be honest, we didn’t bid out the job or price it with a different vendor. We have been so satisfied with State Vacuum in the past that we wanted to do business with State. Additionally, we purchased a Miele vacuum for our office. Today and since the purchase, we remind ourselves weekly of what a good product we purchased and how fortunate we are to have this tool at our disposal. Thanks again.

— B. and K. Souders

September 8, 1999

I just wanted to let you know that we received our new Eureka EnviroSteamer. Thanks so much for your prompt assistance with this matter. We are extremely satisfied with the way we were treated and your willingness to resolve this problem quickly. I will certainly recommend your company to anyone I know who is interested in purchasing an EnviroSteamer. Thanks again from two very satisfied customers.

—B. and T. Bradley