All orders will be shipped within one working day after receiving the order. All orders of 50 dollars or greater will be shipped free of charge to the customer, in the continguous USA only, unless it is Chemicals or Central Vacuum Pipe. Central vacuum pipe will be free to ship when purchased in a Complete Vacuum kit.
Freight will be paid by the customer on those chemicals and Central vacuum pipe.
Just like you we dislike getting unwanted calls and email from people who sell our information. We will never give your information away to ANYONE. Email addresses voluntarily given to us will be used for our own electronic marketing purposes, but we will only market to you if you check the box to recieve marketing emails. If you accidentally subscribe or would like to unsubscribe for any reason you will be given the opportunity in each email.
If you are unhappy with your purchase you have a 30 day money back guarantee. The purchased item must be returned with all original packing, tags, remotes, accessories, manuals, warranty cards, and in new condition. Customer must pay return shipping unless an error was made by State Vacuum, such as the wrong item was shipped, then return shipping will be paid by State Vacuum. Abused and heavily used items will be charged a restocking fee up to 15%. Customers who refuse a package will be charged & a restocking fee of 15%.
For all purchases outside the United States, the customer shall be responsible for ALL shipping charges. If the product is returned for a refund, the customer will be responsible for the shipping charges to the customer and back to State Vacuum.
We sell many items not yet on our website such as bags, belts, brush rollers, filters, and just about any part for your vacuum. Items in store and not on our website are not special order items, only items we have to order in special for you.
Special Orders: Many items are available in non-standard sizes but are not contained in our regular inventory. We can place Special Orders for such products but they are not returnable or refundable.
We use Authorize.net which is PCI DSS Compliant and the most secure way to process customer credit card information. SSL (Secure Socket Layer) is an accepted standard for transferring information securely across the Internet. It encrypts data passed between the server and the browser, so that unauthorized parties cannot intercept sensitive, confidential or personal information, such as a phone number or address. We employ SSL to protect our customers' billing and shipping information when it's submitted through our checkout pages, which helps to ensure a reliable, secure shopping experience.
If you live out of the State of Florida, no sales tax will be added. Florida residents will be charged 7% Florida State Sales Tax.
Although we make every effort to ensure that the prices on our website are correct, sometimes pricing mistakes may occur. If we discover a mistake in the price of the products you have ordered, we will notify you and give you the option of either reconfirming your order at the correct price or canceling your order.
If a refund is requested, we will issue a credit on the credit card that you used to purchase the product. If you paid with a check card, cashiers check, money order, or personal check, we will issue a company check as a refund. All refunds will be given out within two (2) working days of the return of the product. No refunds will be issued until the product is returned to State Vacuum.